Terms and conditions



DelosAndes coffee Inc. welcomes you to our website. By entering this site you assume the obligation to respect the conditions of use which are explained below, legal notices, privacy policy and all disclaimer clauses, as well as the terms and conditions set out in the website of delosAndes coffee Inc.  Accordingly, we ask you to carefully read the following:


Terms and Conditions for use of this website and the purchase of online products from DelosAndes Coffee Inc.


USE OF THE SITE. ACCEPTANCE OF TERMS AND CONDITIONS. Any user accessing our website expressly admits voluntary consent and and that they have read, analyzed, understood and accepted our Terms and Conditions. Therefore, the user agrees to abide by our Terms and Conditions, and also agrees to comply with all applicable laws and regulations which have been legislated. Anyone who uses a service provided on this site, such as, but not limited to: suggestion boxes, blog, chat, contests, promotions, and surveys they will automatically be subject to the policies, rules, guidelines, guidelines, and the general Terms and Conditions applicable to our website. If a user does not agree to these terms or some of the conditions, they should refrain from using our website in any way. It is strictly forbidden to use our website improperly, either falsifying the identity of a user, using buying agents and / or carrying out any type of fraudulent activity on our website. These terms and conditions are subject to change at any time without notice and unilaterally by delosAndes coffee Inc. and from the date of modification of these terms and conditions, all transactions entered into between the delosAndes coffee Inc. and users shall be governed by the modified document. DelosAndes coffee Inc. reserves the right to make changes at any time either on the website, the conditions of use of the site, the privacy policies as well as any legal notices. Therefore, whenever using the website of delosAndes coffee Inc. you should consult user conditions, such as privacy policies and legal notices at that time, which apply to transactions and use of the site.


PERSONAL DATA PROTECTION. Throughout the buying process at www.delosandescafe.com we ask for some personal data from our customers. DelosAndes coffee Inc. is responsible for managing this data. It is important that users are aware that by accepting these Terms and Conditions, it legally indicates that they know and freely and voluntarily authorize delosAndes coffee Inc.´s right to collect, record, process, disseminate, compile, exchange, update and have partial data or information provided when you register on our website www.delosandescafe.com. This is done so that it can offer its products and services to its customers in a more direct and personalized by using the information that was voluntarily provided by our customers on the website www.delosandescafe.com. According to our policies for the processing of personal data, the mechanisms through which we make use of these are safe and confidential, because we have the appropriate technologies to ensure they are stored in a way to prevent unwanted access by third parties, and ensures complete confidentiality. We inform our clients of the following rights: 1. Check the granted authorization; 2. Revoke the authorization and request removal of any information when they that their rights have not been respected; 3. Be informed about the use of their personal data; 4. Access free of charge to personal data which they have voluntarily chosen to share with delosAndes coffee Inc.; 5. Know, update and correct their personal data.


PERSONAL INFORMATION. When visiting our website www.delosandescafe.com we request information which allows us to take the purchase order, record your issues and concerns, and improve the overall customer experience. Therefore, it is likely that during your visit we will ask for personal information such as your name, email, fixed phone number, fax or cell phone number, home address, information about preferences, bank account, credit card, identity card or identification number; and we may also request additional personal information which we deem necessary to register and process our orders and / or services. Confidentiality of personal information will be maintained and will only be used by delosAndes coffee Inc. to foster the relationship between us and our customers.


CHOICES REGARDING YOUR PERSONAL INFORMATION. Delosandes Coffee Inc. communicates with its customers through different media to keep them updated on issues such as promotions, events, offers, content and customer experience with new products or services. For this reason, when our clients provide their personal information we can contact them through any form. In addition, we continue to communicate with our customers unless they expressly request to stop contacting them. For this reason, if a customer wants to stop receiving these messages please contact us via email with your request and current contact information at info.online@cooperandes.com.


USES OF YOUR PERSONAL INFORMATION. DelosAndes coffee Inc. will use the personal information of our customers with the intention to, among other things: 1. Offer new products; 2. Fill product orders; 3. Identify, track, confirm and deliver online orders; 3. Manage survey, raffle or promotion; 4. Improve the performance of our websites; 5. Improve our marketing efforts and our product offerings; 6. Conduct studies, research and market analysis; 7. Send, track and deliver marketing communications products; 8. Perform commercial activities according to what is described in these terms and conditions; 9. When you provide information to third parties, or if others give us information about you, use it for the specific reason for which it was provided, such as campaigns for referrals. Personal information provided by the user and / or client of delosAndes coffee Inc., will not be transferred or shared with any outside company for its use for marketing or service offerings. However, we can share your data with third parties such as consultants, suppliers and other representatives acting on our behalf to help us with any of the functions mentioned in our Privacy Policy. For example, we may use third parties to assist us with product delivery, collect payments or outsource our customer service systems. We can exchange information with third parties for the purposes of fraud protection and credit risk reduction. Third parties are committed to maintaining the privacy policies of this document for managing your data. Additionally, it is possible that we are obligated to share personal information about our customers, where we require a valid court order, a government investigation, or as otherwise required by law. We also reserve the right to inform the authorities about activities which in good faith we believe to be illegal. Similarly, it is possible that we are forced to share certain personal information about our customers when we believe that such action is reasonably necessary to protect the rights, property and safety of others and ourselves. All information you personally display on a bulletin board, blog, chat, comment about a product, or other public forum on this website can be read, collected or used by other users of these forums and it could possibly be used to send unsolicited messages. Therefore, we recommend that you do not give your personal information on these forums, and if you do, you will have done at your own risk and you automatically accept full responsibility for these reviews, as well as assume the consequences that may arise from the conduct you displayed.


THE WEBSITE. www.delosandescafe.com is a website dedicated to providing information about delosAndes coffee Inc. products and services as well as e-commerce for some of these products, through which delosAndes coffee Inc. sells and delivers these products to North and South America. www.delosandescafe.com is owned by delosAndes coffee Inc., Company whose core business is the marketing of coffee.


INTELLECTUAL PROPERTY AND INDUSTRIAL PROPERTY. All parts of design and graphics, multimedia, photographic, audiovisual, advertising, computer, including all texts, databases and content made available to users on our website belong and are the exclusive property of delosAndes coffee Inc.; except in some cases in which the same material belonging to third parties that have authorized for the use of delosAndes coffee Inc., (hereinafter “content”). Except as expressly set forth in these Terms and Conditions, any act of: modifying, creating derivative works, display the content (in any form or by any means) is expressly prohibited , copying, reproduction, sale or distribution; including, but not limited to: recording means, mechanical, electronic, photocopying, or the like, without the prior written permission of delosAndes coffee Inc. or by the third owner of the copyright. In any case these Terms and Conditions confer rights, licenses and / or authorizations of any kind for one, several or all of the above actions. Consequently, unauthorized use of the contents described here constitute a violation of these Terms and Conditions.


PRODUCTS. DelosAndes coffee Inc., has done their best to display pictures of the products as accurately as possible on this website. However, much of the color display depends on the equipment used by our customers and / or users. For this reason, delosAndes Coffee Inc. cannot guarantee that the color of the product on the website will match 100% with the color of the product they decide to buy. The offered products do not contain flavorings; delosAndes coffee Inc. does not guarantee that the features described for our products can be perceived by all people equally.


RETURNS AND EXCHANGES (RETURNS). DelosAndes coffee Inc. will proceed to make changes and accept returns of products when at the time of delivery it is determined that the product does not match the features with which it is displayed on the website, is damaged or has passed its expiration date. In all cases, the request for exchange or refund must be filled out by the customer through this site or by e Info.online@cooperandes.com within ten days of receiving your order.


PAYMENT CONDITIONS. Before accepting any request made by a customer and / or user, the customer and / or user will be obliged to make payments through our online payment agent Bank of America. We must note that although delosAndes coffee Inc. provides our customers and / or users with a secure connection system for the completion of all purchase orders, delosAndes coffee Inc. is not responsible for communication failures by bank lenders, nor shall it be held liable for damages caused to customers and / or users by such banks. When the payment has been verified by delosAndes coffee Inc. they will proceed with the acceptance of the purchase order by the customer and / or user. However, delosAndes coffee Inc. reserves the right to refuse acceptance of an purchase order or accept it partially. In these cases,  delosAndes coffee Inc. is only obliged to refund the customer and / or user the value paid by the unaccepted bid or the percentage corresponding to the non-approved partially accepted purchase order, without any interest or yield.



For every purchase order the delivery time is approximately four working days. We understand how important it is to get fresh coffee in the shortest possible time delivered to your home. For this purpose we roast daily and each order is sent directly from Colombia. We ship via FEDEX Monday – Friday. On holidays orders take longer to reach their destination. We send an email notification when the order is processed; if your order does not arrive within the specified time please contact us.


WAIVER AND WARRANTIES. delosAndes coffee Inc. must warn that the material contained in this site, including without limitation, text, graphics and links are provided on the basis of “as is,” without requiring guarantees of any type whatsoever either expressly or implied. This is including, but not limited to, commercial warranties, fitness for a particular purpose, non-infringement or other violation of rights. DelosAndes coffee Inc. does not guarantee the use, validity, accuracy or reliability of the material on this site or any site linked to this site, or the results of use or any other situation with respect to such material. DelosAndes coffee Inc. warns users of the website that the information may contain errors or inaccuracies, or may not be complete or current. Therefore, delosAndes coffee Inc. reserves the right to correct any error, omission or inaccuracy, and adjust, change or update it at any time and without notice.


EXEMPTION OF LIABILITY AND LIMITED LIABILITY. By using the website of delosAndes coffee Inc., our customers and users agree freely, consciously, and voluntarily, and states that the use of our site is carried out under the sole responsibility and risk of our customers and users. Our website is provided “as is” and “as available” and therefore delosAndes coffee Inc. and their respective officers (management team and employees), suppliers, designers, consultants, distributors, vendors, sponsors, licensors and others, do not guarantee that the use of the website will be uninterrupted or error-free. Thus delosAndes coffee Inc. assumes no responsibility for any loss or damage, including but not limited to: the existence of viruses, loss of profits, loss of data, or inability to use the material and content on this site, lost business opportunities, or other damages of any kind. In addition, delosAndes coffee Inc. assumes no responsibility for problems or the inability to use our website, in cases such as but not limited to: server problems, problems with network connection problems related to communication breakdowns and other similar technical problems.


RISK. By accessing our website, the user is committed to providing correct and truthful personal information as well as updating your data whenever required. The user is prohibited from transmitting to or from this website any unlawful, threatening, libelous, obscene, pornographic or any other material that could give rise to civil or criminal liability under the law. You agree not to use any data, device or software that could obstruct or attempt to obstruct the proper functioning of the website delosAndes coffee Inc. Furthermore, you agree not to use or attempt to use any engine, software, tool, agent, data or other device or similar mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search the web site delosAndes coffee Inc.

CONTACTS. For any concerns and / or questions regarding these Terms and Conditions, or the use of the content or the establishment of links to the URL http://www.delosandescafe.com, you may contact delosAndes coffee Inc. through www .delosandescafe.com or email to Info.online@cooperandes.com.